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Take out the battery, put back in, and turn it back on.If that doesnt work call Verizon customer service so they can give you a walk through to determine what the problem is?If that doesnt work, go to a Verizon store and see what an associate can do for you?If you have insurance, you might be able to get a new phone.Im not sure what the rules are for prepaid phones but I would ask anyways.
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