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Old 02-22-2007, 10:42 AM   #1 (permalink)
chokaay
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Location: Orange County, CA
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Anyone Notice T-mo's "Contact Us" Form Is Broken?

Long time ago I called CS (who transferred me to the appropriate department) to let them know that their "Contact Us" webform was broken. Apparently there are 2 webforms being used: one for customers that log into MyTmobile.com, and another for general visitors that visit the website (and may or may not be an existing customer). For the first one, I could fill in everything, but when I hit CONTINUE, nothing would happen. The second one submitted my request just fine.

Well, today I tried to submit MORE suggestions to T-mo, but now BOTH don't work! The first one still has the same problem (perhaps the CONTINUE button links to nothing, or the wrong action). But now the second one gives me a Syntax Error when I click NEXT (I don't know why T-mo chose to label this button differently in both forms). Has anyone actually gotten either of these forms (or ANY "Email Us" webform) to work recently? If so, where did you go to get to that particular form (maybe T-mo uses more than 2 versions?).
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