Apple limits iPhone service to AT&T account holders

cellphoner · #1 10-15-2007, 05:45 PM

Filed under: Apple Corporate, Bad Apple, iPhone

If you buy an iPhone and don't have AT&T service, it looks like Apple will be treating your iPhone as an iPod--with no 2 year service guarantee or even, for that matter, a 90-day service plan. Jake Dugard cancelled his iPhone account receiving poor AT&T reception. When his phone stopped working properly shortly after, he was told that Apple would not service his phone. Repairs depend on an active agreement.
It makes sense to me that Apple offers a much longer service time for under-contract iPhones than it does for iPods, but it doesn't make any sense that a no-contract iPhone isn't covered at least under the iPod's one complimentary support incident within the first 90 days of product ownership.
Dugard and/or his friends apparently recorded his service calls, if you'd like to hear more of the conversation.
Thanks to iPhoned Home

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