call quality issue in NYC

mingkee · #1 02-25-2007, 08:44 AM

it happened on me about a month ago
the other side can't hear my voice
but I also read other members in hofo encounter variety of problem in NYC too

NotSmellyPrepaid · #2 02-25-2007, 10:46 AM

Are you on native T-Mo coverage or roaming when it happens? I just got over a 3-day issue with one of T-Mo's roaming partners in the Chicago area - couldn't place outgoing calls whenever I was roaming on Centennial. It's fixed now.

mingkee · #3 02-25-2007, 12:31 PM

yes
T-Mobile lets the phone displays the ACTUAL carrier you're roaming on

MobilePrincess · #4 02-26-2007, 09:41 PM

I think I remember reading on another site that a few other posters who live in NYC area were also having trouble with sound quality. Maybe it's only a temporary thing while TMobile is working on their new 3G network?

chokaay · #5 02-27-2007, 02:47 PM

Just FYI, if you are experiencing network issues, call T-mo (611 on your cell phone, 1-800-937-8997 from elsewhere) and log a service issue. They will ask you the following questions, so be prepared to give them as much information as possible to help them locate and correct the problem in your area:

- When did you notice the problem (Time/Date)?

- Where were you when the problem occurred (Address/Intersection/Cross Streets)? If in a vehicle, please provide the direction you were driving?

- What is the exact nature of the problem? Dropped call (in conversation
connection is lost), Call Setup Failure (at least one signal bar), No
Coverage (zero bars), or Poor Voice Quality?

- How would you best describe the problem that you experienced (i.e.
cutting out, distorted speech, one-way audio, other conversations, or
screech)?

- Has the quality of your service changed or degraded in regards to this
problem?

- Were there full signal bars on your phone? If not, then how many?

- Did you ever have coverage at this location?

- If the engineers need more information may they contact you directly (and how)?

By keeping these questions in mind AND gathering as much relevant information possible when you hit a troubled location, you can greatly increase the chance the problem will be fixed AND minimize time it takes to fix it. It's impossible for ANY carrier (even T-mobile) to have perfect signal strength everywhere, 100% of the time, AND/OR know exactly who, where, and when everyone is having coverage issues at any given time. BUT if people start calling in their service issues and at least let the carrier know where/when they have issues, then in general, I would imagine many legit issues could be resolved quickly instead of dragging out for extended periods of time (may or may not pertain to OP's issue).

Just remember, every extra set of eyes... errr, ears... helps! :idea:

mingkee · #6 02-27-2007, 06:48 PM

of course I called, and even transferred to tier2 TS, and my phone has E went out 2-3 times
I had problem right after that, but it looks good thereafter

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